At Recall Me Kids, we value clarity, transparency, and user experience. This policy follows standard e-commerce regulations and considers the different nature of our products, which may be physical items (printed books, apparel, toys, accessories) or digital products (downloadable packs, printable PDFs, e-books).
Physical products sold under the Recall Me Kids brand — including printed books, apparel, toys, accessories, and similar items — are fulfilled and shipped by partner platforms such as Amazon and professional Print-on-Demand manufacturers.
Therefore, all return and replacement procedures follow Amazon’s official policies or the policies of the platform where the purchase was made.
Please note:
Customers must consult the return policy directly on the platform where the purchase took place (e.g., Amazon or partnered distributor);
All shipping, packaging, and return instructions must be followed exactly as required by the platform;
If you need assistance understanding the process, our support team is available to guide you.
Digital products — including coloring packs, printable PDFs, and e-books — are instantly available after payment confirmation.
Due to the nature of digital content, all sales are final and not eligible for return or refund, as the files can be downloaded and permanently stored by the user.
Please be aware:
Access to purchased digital files remains available in your account for 1 (one) year from the date of payment confirmation;
After this period, access will automatically expire and cannot be reactivated;
During the valid access period, you may download your files as many times as needed;
If you experience any technical difficulties accessing or downloading your files, our support team will be happy to assist you.
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